Do not ever spend a single cent at Peony Jade.
In fact, u should try to spread this story to as many people around as u can.
Reason being:
my gf booked her wedding dinner there for her coming Sept wedding.
Deposit was given.
Eager her decided to try out the food there for her family's reunion dinner.
Alas! 1 waitress spilled a whole bowl of shark fins & 1 brand new Prada bag fell victim.
*Totally ruined*
my gf spoke to her wedding banquet manager next day.
Was given the choice to switch her wedding venue from Keppel to Clarke Quay since she was unsatisfied with the service level.
To which, my gf say will get back after discussion with her hubby-to-be.
What is going to happen next is unbelievable, ridiculous, unreasonable & irresponsible.
When asked further about how they are going to compensate for damaging her bag, the manager replied: "Oh! That's a part timer. Not a staff here. We are not responsible for her action. If u don't believe, u can go outside & ask around. All restaurants use part timers at such peak period."
WTH! A part timer is hired by your company, paid to work for your company & is therefore, legally & rightfully representing your company. And so, of course Peony Jade should be held liable for the damage!
As if this is not bad enough, few days later which is yesterday, my gf received an email informing her Peony Jade has decided not to accept her booking of holding her wedding at either venue & will refund her the deposit!
WHF! At such last min. & no reason given!
Even our "advise" of going to the media about this incident was completely ignored by the company.
At such bad times, where customers are such valuable assets that all business in the right state of mind will treasure, this eatry pull off such stunt!
Are they not aware the strength of Word-of-Mouth advertising??!!
In fact, u should try to spread this story to as many people around as u can.
Reason being:
my gf booked her wedding dinner there for her coming Sept wedding.
Deposit was given.
Eager her decided to try out the food there for her family's reunion dinner.
Alas! 1 waitress spilled a whole bowl of shark fins & 1 brand new Prada bag fell victim.
*Totally ruined*
The only compensation given was some complementary dish.
*Alo! u're stupid dish is worth how much? A prada bag is worth how much?*
my gf spoke to her wedding banquet manager next day.
Was given the choice to switch her wedding venue from Keppel to Clarke Quay since she was unsatisfied with the service level.
To which, my gf say will get back after discussion with her hubby-to-be.
What is going to happen next is unbelievable, ridiculous, unreasonable & irresponsible.
When asked further about how they are going to compensate for damaging her bag, the manager replied: "Oh! That's a part timer. Not a staff here. We are not responsible for her action. If u don't believe, u can go outside & ask around. All restaurants use part timers at such peak period."
WTH! A part timer is hired by your company, paid to work for your company & is therefore, legally & rightfully representing your company. And so, of course Peony Jade should be held liable for the damage!
As if this is not bad enough, few days later which is yesterday, my gf received an email informing her Peony Jade has decided not to accept her booking of holding her wedding at either venue & will refund her the deposit!
WHF! At such last min. & no reason given!
Even our "advise" of going to the media about this incident was completely ignored by the company.
At such bad times, where customers are such valuable assets that all business in the right state of mind will treasure, this eatry pull off such stunt!
Are they not aware the strength of Word-of-Mouth advertising??!!
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